This policy describes how Optima Grata LLC handles information submitted through its website, service-request processes, Portal, and operational communications.
We may collect information reasonably necessary to review, coordinate, document, and support service activity, including names, business information, email addresses, phone numbers, service-location information, request details, account information, communication records, approvals, and related operational documentation.
Information may be used for service intake, request review, provider coordination, scheduling, account administration, operational updates, payment administration, documentation, fraud or misuse prevention, legal compliance, and other activities reasonably necessary to operate the Optima Grata LLC service process.
If you separately choose to receive SMS operational updates, Optima Grata LLC may use the mobile number you provide to send messages related to your service requests, account activity, scheduling, coordination, status changes, and closely related service communications. Consent to receive SMS messages is optional and is not a condition of submitting a service request.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Mobile information, SMS opt-in data, and SMS consent records are not sold or shared with third parties for their own marketing or promotional purposes.
We may disclose information to service providers and telecommunications partners only as reasonably necessary to operate our systems, deliver requested communications, prevent abuse, maintain records, or comply with law. Those operational disclosures do not authorize third parties to use SMS consent information for unrelated marketing.
You may decline SMS consent and continue to submit a service request through available non-SMS channels. If you have opted in to SMS, you may withdraw SMS consent by replying STOP. You may request help by replying HELP or contacting admin@optima-grata.com.
Optima Grata LLC uses reasonable administrative, technical, and operational safeguards appropriate to the information and systems involved. Information may be retained for as long as reasonably necessary for service operations, recordkeeping, legal obligations, dispute handling, security, or legitimate business purposes.
This policy may be updated as Optima Grata LLC's services, systems, or legal requirements evolve. Material updates will be reflected on this page.
Questions about this policy may be sent to admin@optima-grata.com.