Clear terms for clients, providers, and activation.

1. Company Role

Optima Grata operates as a professional service organization and process management platform. Its role may include intake management, project organization, provider communication, participation administration, and related structured support designed to help organize service activity.

Optima Grata is not presented as an open marketplace and does not operate as a pay-per-lead listing service. Unless a separate written agreement expressly states otherwise, Optima Grata does not perform the underlying field work, supply project materials, issue contractor warranties, or assume responsibility for provider licensing, permitting, labor, materials, workmanship, safety practices, or code compliance.

2. No Blanket Guarantee of Third-Party Performance

Optima Grata does not guarantee the performance, workmanship, timing, conduct, materials, pricing, licensing status, availability, safety practices, code compliance, project completion, or outcomes of third-party providers. Any service work performed by a provider remains the responsibility of that provider and the applicable service arrangement.

Optima Grata may help organize communication and documentation where appropriate, but that support does not make Optima Grata the service provider, contractor, employer, insurer, guarantor, or surety for any third-party provider.

3. Controlled Review and Acceptance

Optima Grata reserves the right to review, accept, decline, pause, defer, restrict, or discontinue requests, participation, accounts, introductions, service activity, or related processes when necessary for operational control, risk management, incomplete information, non-payment, service-area limits, provider availability, safety concerns, suspected misuse, or business judgment.

Submission of a request, application, payment form, intake form, message, or account inquiry does not guarantee acceptance, scheduling, assignment, provider availability, continued participation, or any specific result.

4. Payment Confirmation Before Paid Movement

Standard residential requests may be submitted for initial review without a coordination fee. Optima Grata does not move forward with paid coordination, provider communication, scheduling, active project organization, provider onboarding, participation activation, renewal, or advancement within the service process until applicable required fees, deposits, documentation, approvals, or approved payment amounts have been received and confirmed where required.

Failed, reversed, disputed, incomplete, delayed, unauthorized, or unconfirmed payments may result in a pause, delayed scheduling, suspended participation, removal from active project support, or cancellation of the applicable request or participation status.

5. Operational Documentation

Where applicable, Optima Grata may require or request operational documentation, including intake information, service details, communication records, progress notes, photos, before-and-after documentation, approval records, estimates, quotes, invoices, payment confirmations, identity or business information, insurance or license information, or other materials reasonably related to project support, recordkeeping, risk management, or dispute handling.

Failure to provide requested information or documentation may delay, limit, pause, or prevent project organization, continued participation, or account support.

6. Non-Circumvention and Participation Integrity

Clients and providers introduced, connected, organized, coordinated, or engaged through Optima Grata may not intentionally bypass Optima Grata in order to avoid participation requirements, platform involvement, service fees, established process management, or agreed organizational support during an active relationship or protected business period.

Direct-side arrangements intended to avoid Optima Grata after an introduction, connection, project organization, provider communication, or project participation through Optima Grata may constitute breach of contract, business interference, unjust enrichment, and recoverable damages under applicable Florida law.

Optima Grata reserves the right to pursue recovery of damages, lost business opportunity damages, equitable relief, attorney fees where recoverable, interference-related damages, and all other lawful remedies available under Florida law.

7. Early Termination

Once Optima Grata has begun active intake management, provider communication, project organization, service process work, or other meaningful platform involvement, coordination deposits become earned administrative and operational fees.

If a client or provider intentionally terminates participation after substantial work has begun for the purpose of avoiding continued participation, fees, or platform involvement, Optima Grata reserves the right to recover operational damages, administrative losses, lost business opportunity damages, and related lawful remedies.

Participation may still be voluntarily ended in good faith circumstances, but intentional circumvention, interference, or termination designed to avoid Optima Grata’s established business process is prohibited.

8. Governing Law and Venue

These terms and any related participation, service activity, project support, contractual participation, business relationship, or alleged business interference are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Venue and jurisdiction for disputes related to Optima Grata, these terms, participation, service process activity, contractual obligations, payment obligations, or business interference shall be located in Florida, unless Optima Grata agrees otherwise in writing or applicable law requires a different forum.

1. Residential Client Pricing

• Standard residential requests may be submitted for initial review without a coordination fee.
• Elevated, priority, complex, urgent, commercial, recurring, or otherwise expanded coordination may require a coordination fee, deposit, approved payment amount, or separate written agreement.
• Provider labor, materials, permits, equipment, travel, disposal, specialty charges, and actual project pricing remain separate.

Residential request submission allows Optima Grata to receive and review the request information. Submission does not guarantee that a provider will be available, that a provider quote will be accepted, that a project will be completed, or that a specific price, date, result, or provider will be secured.

If a coordination fee, deposit, or approved payment amount is required after review, payment confirmation begins paid coordination, provider communication, scheduling support, project organization, or the applicable service process. There is no additional OG completion fee for residential requests during MVP unless stated clearly in writing.

2. Managed Commercial Pricing

• Managed Commercial Account — $299/month
• Priority Managed Commercial Account — $399/month

The monthly managed commercial fee covers Optima Grata’s ongoing project support and account assistance. Provider labor, materials, equipment, permits, specialty services, and actual project execution costs remain separate.

Priority Managed Commercial Accounts receive expanded service support, but urgent, immediate, after-hours, emergency, specialized, unusually complex, multi-location, or intensive project demands may still require separate job-specific Optima Grata fees where applicable.

Commercial account fees do not create an unlimited-service arrangement and do not require Optima Grata to accept every request, provide immediate response at all times, guarantee provider availability, or absorb third-party provider costs.

3. Client Funding / Project Participation

Participating clients may be required to fund up to 50% of an approved provider estimate or quote prior to scheduling, procurement, material ordering, dispatch preparation, or project mobilization depending on project type, provider requirements, scheduling conditions, operational risk, or other project-specific considerations.

• Required project funding is separate from Optima Grata’s account fees or coordination deposits unless expressly stated otherwise in writing
• Optima Grata’s applicable service, project support, or process management fee may be added separately where stated
• Remaining balance follows the approved job terms, provider quote, invoice, or written project arrangement

Provider labor, materials, execution, warranties, safety practices, and final project performance remain the responsibility of the independent provider. Optima Grata may assist with process management and communication support, but it does not become the direct labor provider unless expressly stated in writing.

4. Commercial Add-On Coordination Fees

• Elevated / Priority / Commercial / Complex Coordination Deposit — $149
• Multi-Day / Intensive Commercial Coordination Fee — starting at $249

Add-on fees may apply when a commercial request requires accelerated handling, immediate routing, expanded communication, additional documentation, multi-day process management, complex vendor alignment, unusual scheduling demands, or support beyond ordinary managed account service.

5. Provider Participation Pricing

• 60-Day Provider Launch Offer — $0 platform-access cost during the launch period
• $99/month Provider Membership
• $1,099 Annual Participation Option

The 60-Day Provider Launch Offer allows approved providers to begin inside Optima Grata's coordination system at no platform-access cost during the launch period while completing standard onboarding, maintaining accurate provider information, and completing payment-processing setup where required.

After the 60-day launch period, continued provider participation requires an approved continuation path. Providers may participate monthly or select the annual participation option when available and approved.

Provider participation fees are participation and eligibility fees. They are not pay-per-lead fees, not pay-per-bid fees, not a purchase of assignments, and not a percentage of provider earnings unless changed in writing in the future.

Provider participation, launch offer eligibility, continuation approval, expanded coverage, opportunity consideration, and service area placement remain subject to Optima Grata review, operational fit, territory conditions, category capacity, and written platform approval.

Provider participation does not guarantee leads, assignments, client acceptance, project volume, revenue, exclusive territory, priority placement, or continued eligibility unless stated separately in writing.

1. Nature of Client Fees

Client fees paid to Optima Grata are administrative and operational fees for intake management, communication structure, provider communication, account support, documentation handling, and related service process functions. Unless clearly stated otherwise in writing, such fees do not constitute payment for provider labor, materials, permits, equipment, travel, disposal, taxes, insurance, or actual field execution.

Coordination deposits may become earned once Optima Grata begins intake management, provider communication, project organization, administrative handling, or other meaningful work. Refund eligibility, if any, depends on the applicable written terms, the payment context, and the stage of work already performed.

2. Separation of Provider Costs

Provider labor, materials, project execution costs, quotes, estimates, permits, equipment, and third-party charges remain separate from Optima Grata’s fees unless expressly stated otherwise in writing.

Clients are responsible for reviewing and approving provider quotes, estimates, scopes, timing, assumptions, exclusions, change orders, site requirements, and payment terms before authorizing provider work.

3. Activation and Scheduling Rule

Standard residential requests may be submitted for initial review without a coordination fee. Paid coordination, provider communication, scheduling, or active project organization require applicable confirmed fees, deposits, approved payment amounts, approvals, and project information where required.

Requested dates, preferred times, urgency levels, and project timelines are not guaranteed unless expressly confirmed in writing by the appropriate party and all required payment and operational conditions have been satisfied.

4. Commercial Account Scope

Managed Commercial Account fees cover Optima Grata’s ongoing project support and account assistance. They do not include provider labor, materials, or actual project execution costs. Commercial work requiring provider performance may also require quote approval, project funding, and separate applicable OG fees where stated.

Optima Grata may limit, pause, defer, or decline commercial account requests that fall outside available service categories, available provider capacity, geographic coverage, safety limits, lawful operating conditions, reasonable account usage, or the scope of the selected account level.

5. Documentation and Progress Evidence

Where applicable, Optima Grata may require project-related documentation or progress evidence, including before photos, progress photos, after photos, notes, approvals, access details, estimate records, invoice records, payment confirmations, and related materials to support project organization, recordkeeping, risk management, or issue handling.

Optima Grata may rely on client-provided and provider-provided information when supporting requests. Inaccurate, incomplete, delayed, or withheld information may affect timing, availability, pricing, scope, or the ability to proceed.

1. Selective Participation

Provider participation in Optima Grata is selective, approval-based, and subject to operational fit, service category need, geographic coverage, ongoing compliance, responsiveness, documentation quality, client experience, and business judgment. Submission, onboarding, prior approval, or payment does not guarantee continued approval.

Optima Grata may require additional information, verification, documentation, interviews, trial participation, performance review, or updated records before approving, continuing, limiting, or reactivating provider participation.

2. No Guarantee of Assignment or Volume

Payment of a provider fee does not guarantee job volume, job frequency, assignment, exclusivity, ranking, territory, revenue, profit, or earnings. Opportunity flow depends on factors including network fit, client demand, geographic coverage, responsiveness, pricing, quote quality, provider standing, service category, client preference, and operational needs.

3. Provider Fee Structure

During the current Provider Launch Offer, approved providers may receive 60 days of provider platform access at no platform-access cost before paid continuation begins. After the launch period, continued participation is structured as a $99/month Provider Membership or a $1,099 Annual Participation Option when available and approved.

Provider fees support access to a structured service coordination system and related operational support, including account standing, participation eligibility, onboarding support, provider review, service area participation, and continued eligibility for approved opportunities.

Provider fees are participation and eligibility fees, not lead-purchase fees. Providers remain responsible for their own business expenses, licensing, insurance, tools, labor, materials, taxes, scheduling, workmanship, safety practices, and client-facing obligations arising from any accepted work.

Optima Grata may manage provider participation by service category, primary service area, territory capacity, provider responsiveness, operational fit, and network needs. Otherwise qualified providers may be waitlisted, held for future consideration, limited by category or territory, or declined if capacity or operational fit does not support participation.

4. No Pay-Per-Lead / No Pay-Per-Bid / No Earnings Skim During MVP

Unless changed clearly in writing in the future, provider participation during MVP is not structured as pay-per-lead, not pay-per-bid, and not a percentage of provider earnings during MVP.

Optima Grata may still charge clients, commercial accounts, or projects separate fees where applicable. Those client-side or project-side fees do not create provider ownership of the client relationship, guarantee assignment, or reduce the provider’s independent responsibility for work the provider accepts.

5. Good Standing and Removal Rights

Optima Grata may suspend, restrict, pause, or remove a provider or applicant from the network for non-payment, poor responsiveness, poor communication, quote quality concerns, professionalism concerns, client issues, operational risk, conduct concerns, documentation failures, unsafe practices, legal or licensing concerns, repeated missed commitments, reputational risk, or other business or standards-related reasons.

Optima Grata may also pause or restrict provider visibility, routing, or eligibility while reviewing complaints, documentation gaps, payment issues, performance concerns, or other operational matters.

6. Activation Rule

Optima Grata does not move forward with provider onboarding, continued participation activation, renewed participation, or network-level advancement until the applicable required fee(s), documentation, approvals, and confirmations have been received and confirmed where required.

Expired, failed, reversed, disputed, or unconfirmed payments may result in paused participation, loss of active standing, removal from routing, or a requirement to reapply or reactivate under then-current terms.

7. Independent Status

Providers remain independent service professionals or independent businesses unless a separate written agreement expressly states otherwise. Nothing on this page should be read as creating employment, partnership, joint venture, franchise, agency, fiduciary relationship, exclusive dealing arrangement, guaranteed business volume, or authority for a provider to bind Optima Grata.

Providers are responsible for determining whether they are qualified, licensed, insured, equipped, and legally permitted to perform any work they choose to quote, accept, or complete.