Client FAQ
Know what happens next.
The process should be easy to understand before you submit a request. These are the questions that matter most from the first request through the next decision.
Straight answers
Simple questions. Clear answers.
If a request has special requirements, the applicable Client Terms and request-specific information control.
What is Optima Grata LLC?
Optima Grata LLC is a professional service coordination company. We organize Client requests, help coordinate qualified Providers, keep communication and next steps clear, and support the process through completion.
What happens after I submit a request?
We review the request, confirm the important details, and determine the appropriate next step. If something is missing or unclear, we will request the information needed before the request moves farther.
Does work begin immediately after I submit?
No. Submitting a request starts the review and coordination process. Provider assignment, approval, scheduling, payment, and work authorization occur only when the applicable steps have been completed.
How are Providers considered for my request?
We consider the service needed, location, scope, property type, Provider status, service area, availability, and other request-specific requirements before presenting or coordinating the appropriate next step.
Will I know what the Provider is proposing before work begins?
When an estimate, proposal, scope confirmation, or other approval is required, it should be presented before the related work is authorized. The goal is to keep the decision clear before the work moves forward.
Does a payment by itself authorize work?
No. Payment and work authorization are separate controls. Work proceeds only after the required approvals and authorization steps are complete.
What if the scope changes?
Tell us as soon as the request changes. We will reassess the information and coordinate the appropriate next step before additional or materially different work moves forward.
What if the request is urgent?
Include the urgency and the time constraints when you submit. We will review whether an appropriate Provider is available and whether the request can be coordinated within the required timeframe. Availability is not assumed until confirmed.
Am I hiring Optima Grata LLC to perform the labor?
No, unless expressly stated otherwise in writing. Optima Grata LLC coordinates the process. The actual service work is generally performed by the Provider approved for the request.
What information should I make sure is accurate?
Your contact information, service address, service type, timing, scope, access information, and any important photos or documents should be accurate. Better information helps us coordinate the request correctly.
What if I need to cancel or have a question about charges?
Cancellation, refundability, payment obligations, and other financial terms depend on the applicable Client Terms and the stage of the request. Review the Client Terms or contact Optima Grata LLC before making a decision if anything is unclear.
How will I know what is happening with my request?
We use the available communication and Portal tools to keep request status, decisions, documents, and next steps organized when applicable to the request.